Ask Fron Goch

Frequently Asked Questions

Delivery Services
CLICK AND COLLECT
This is a next day collection service. Orders place for 'click and collect' will be available for collection the following working day between 12 noon and 5pm, Monday - Friday.
Orders placed on Friday & Saturday will not be available to collect until after 12 noon on the Monday.
Collecting Orders
Please come to the main entrance with a copy of your order confirmation on your phone or printed out as proof of purchase.

HOME DELIVERY
Gardening Orders
Including plants, composts, garden care, sundries etc
Delivery day to your area set below. Items will be left in the garden or safe place if you are not home to receive it.

Furniture & BBQ Orders
We will contact you to arrange a delivery day.

SAFE DELIVERY PROCEDURE
For the safety of our team and yourselves we will have policy on home deliveries:
· All our vans carry cleaning equipment that we use after each delivery to protect ourselves and vehicle.
· We will not ask you to sign for a delivery, will ask the full name of person receiving the delivery.
· We will knock then stand back a safe distance of min 2 metres from the door.
· We will be unable to come into your home but we are able to deliver to your garden/safe place or doorstep if these are safely accessible.

Delivery Charges
*Weave Furniture Delivery Costs Not Included.

Cost £10 or £5 for orders over £50
LL57, LL56, LL55, LL51, LL54

Cost £20 or £10 for orders over £100
LL78, LL77, LL76, LL75, LL74, LL73, LL72, LL71, LL70, LL69, LL65, LL64, LL63, LL62, LL61, LL60, LL59, LL58
LL53, LL52, LL49, LL49, LL48, LL47, LL34, LL33, LL32, LL31, LL30, LL29, LL28

Cost £30 or £20 for orders over £200
LL68, LL67, LL66, LL46, LL45, LL44, LL43, LL42, LL41, LL40, LL37, LL27, LL26, LL25, LL24, LL22, LL19, LL18, LL17, LL16, LL15

Cost £40. Cost £25 over £400
LL23

Delivery Day Guide
Tuesday
LL78, LL77, LL76, LL75, LL74, LL73, LL72, LL71, LL70, LL69, LL65, LL64, LL63, LL62, LL61, LL60, LL59, LL58, LL68, LL67, LL66
Wednesday
LL53, LL52, LL49, LL49, LL48, LL47, LL51, LL54, LL46, LL45, LL44, LL43, LL42, LL41, LL40, LL37, LL23
Thursday
LL57, LL56, LL55, LL34, LL33, LL32, LL31, LL30, LL29, LL28, LL27, LL26, LL25, LL24, LL22, LL19, LL18, LL17, LL16, LL15

Heavy Item Delivery
Charges shown above are for a one man delivery. Heavy items will moved as far as it is safe to do so;
H&S to be assessed by delivery driver.
Two Man Delivery - £35 extra charge.

Weave Furniture:
Delivery & Assembly - £25 Charge to postcodes shown above.

How do I place an order on your website?
Placing an order on our website is quick and easy. Simply click on the ‘Add to Basket' button beside the item or items you wish to purchase and a window will appear confirming these have been added to your basket. Clicking on the ‘Go to Checkout' button will ask you to sign in, register or checkout as a guest, price and delivery charges and address will then be confirmed. You should then click on the ‘Continue' button. You will then be asked to enter your billing and card payment details and then click on the ‘Make Payment' button. Finally, you will receive confirmation of your order along with your order number.

Can I add an item to my order or change my order after it has been placed?
As soon as you place your order we start to process it, therefore should you wish to add an item or change your order you should phone us on 01286 677212 and we will be able to assist you further.

What payment options do you offer?
Payments online can be made by most of the large credit/debit card holders, payments will be taken via the secure paypal system. However if you would prefer to order over the phone you can do so by calling 01286 672212. We take every reasonable care to ensure that your order and any subsequent transactions are conducted in a secure environment.

What should I do if I want to cancel my order?
To cancel your order you should phone us on 01286 672212 and if we have not already sent your order to you we will cancel it and refund any payment taken. If your order has already been sent you have the right to cancel your order within 28 days of delivery. You must take reasonable care of the goods while they are in your possession and you must not use them. We will only refund the purchase price when we have received the goods from you in an undamaged state. Returns will be at your cost unless there has been an error with your delivery or you have received damaged goods. The ability to cancel your order does not apply to goods which have been worn, washed or otherwise used. This does not affect your statutory rights.

What should I do if I receive faulty goods?
If you discover the goods are faulty you must notify us within 7 days of the date of delivery or within a reasonable period of time (if the defect was not readily apparent). We may inspect the goods, either by arranging to have the goods returned to us or asking you to email us photo(s) of the damaged goods. If we agree with you that the goods are faulty and the fault was not caused by your neglect or misuse of the goods, we will, at your choice, replace, refund or repair (if possible) the faulty goods at no cost to you. We will refund any reasonable costs you prove that you have incurred in returning the faulty goods to us. We recommend that you keep postal and packaging receipts for this purpose.

What should I do if my delivery is incorrect?
If we send you incorrect goods you should notify us as soon as you discover the error and within a reasonable period of time. We will arrange for our courier to collect the goods from you or ask you to return the goods to us by post. The correct items will then be dispatched as soon as possible.

When will my money be refunded to me?
Your money will be refunded back onto your card as soon as we are in receipt of the goods and refunds normally take 1-2 working days to reach your account. We will issue the refund to the card which was used to place the order.

Can I bring my dog?
Our dog policy.
We do allow dogs in the garden centre, conservatory seating area of the restaurant and restaurant patios.
We ask that dogs are not taken into the servery and general seating areas of the restaurant.
Assistant dogs are allowed in all areas.

Dog Etiquette.
Keep your dog on a lead at all times.
Never leave your dog unattended.
Please clean up after your dog if necessary and inform a member of staff.
Any damage caused by your dog must be paid for.
Please be considerate to other customers – not everyone is comfortable around dogs.
If your dog is barking, please attempt to quiet them and take them outside if necessary.
Owners are responsible for other people’s safety, especially children, who may approach your dog.

Dog water bowls are situated next to the bike racks and on the restaurant patios. Dog treats may be purchased in the restaurant.
Thank you.